Privacy Policy

This Privacy Policy describes how KONNEKT KID CORP., operating under the trade name Konnekt Kid (”Konnekt Kid”, “we”, “our”, or “us”), collects, uses, discloses, stores, retains, and protects personal information in connection with the Services we provide.

Konnekt Kid is committed to protecting the privacy of Parents, Students, website visitors, and all individuals who interact with our Services. Because many of our Students are children, we recognize the importance of handling personal information responsibly and maintaining appropriate safeguards to protect it.

This Privacy Policy applies to personal information collected through our website, Student Portal, Tutoring Sessions, online meeting platforms, communications, payment processes, and any other Services provided by Konnekt Kid.

Capitalized terms used in this Privacy Policy have the same meanings as those set out in the Terms and Conditions unless otherwise defined in this Privacy Policy.

This Privacy Policy should be read together with the Terms and Conditions.

Where there is any inconsistency between this Privacy Policy and the Terms and Conditions regarding the collection, use, disclosure, retention, or protection of personal information, this Privacy Policy will prevail to the extent of that inconsistency.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected, used, disclosed, retained, or otherwise processed by Konnekt Kid in connection with the Services.
This Privacy Policy applies to personal information relating to:

  • Parents and legal guardians;
  • Students;
  • prospective customers;
  • Gift Certificate purchasers and recipients;
  • website visitors;
  • individuals who communicate with Konnekt Kid by email, telephone, online forms, social media, or other communication channels; and
  • any other individual whose personal information is provided to Konnekt Kid in connection with the Services.
This Privacy Policy applies regardless of whether the Services are provided through our website, the Student Portal, online meeting platforms, email, telephone, or any other communication channel operated or approved by Konnekt Kid.

2. Personal Information We Collect

The personal information Konnekt Kid collects depends on the Services requested, the manner in which an individual interacts with us, and the information voluntarily provided to us.

Parent Information

We may collect personal information relating to Parents and legal guardians, including:

  • name;
  • email address;
  • telephone number;
  • billing and payment information;
  • correspondence with Konnekt Kid;
  • account credentials for the Student Portal; and
  • any other information voluntarily provided in connection with the Services.
Student Information

We may collect personal information relating to Students, including:

  • name;
  • age or date of birth;
  • English language level;
  • learning goals;
  • attendance records;
  • lesson history;
  • homework and learning progress;
  • Tutor observations and academic notes; and
  • any other information reasonably required to provide the Services.
Lesson Recordings

Where Tutoring Sessions are recorded, recordings may include a Student’s or Parent’s image, voice, name, and any personal information voluntarily shared during the Tutoring Session.

Technical Information

When individuals access our website, Student Portal, or other online Services, we may automatically collect certain technical information, including:

  • IP address;
  • browser type and version;
  • device information;
  • operating system;
  • website usage information;
  • session information; and
  • other technical information generated through the use of our online Services.
Payment Information

Payments are processed through third-party payment providers. Konnekt Kid does not store complete payment card numbers, bank account credentials, or other payment credentials used to complete a transaction. We may receive limited payment-related information necessary to confirm payment, process refunds, maintain accounting records, and administer the Services.

Communications

We may collect information contained in emails, online forms, customer support requests, surveys, feedback, chat messages, and other communications with Konnekt Kid.

3. How We Collect Personal Information

Konnekt Kid collects personal information directly from Parents, Students, and other individuals, as well as from organizations and individuals that support the delivery of the Services or are authorized to provide information on their behalf.
We may collect personal information in a variety of ways, including when:

  • a Parent or other individual registers for the Services;
  • a Lesson Package, Trial Package, or Gift Certificate is purchased;
  • a Student is enrolled in the Services;
  • an individual creates or uses a Student Portal account;
  • a Tutoring Session is scheduled, conducted, or recorded;
  • an individual communicates with Konnekt Kid by email, telephone, online forms, social media, or other communication channels;
  • an individual completes surveys, submits feedback, receives or redeems promotional offers, purchases or redeems Gift Certificates, or participates in other activities offered by Konnekt Kid;
  • an individual visits or interacts with our website or Student Portal, including through cookies, analytics tools, and similar technologies; or
  • personal information is otherwise voluntarily provided to Konnekt Kid in connection with the Services.
In some circumstances, Konnekt Kid may receive personal information from payment providers and other service providers that support the delivery of the Services. We may also receive personal information from Tutors, Parents, legal guardians, or other individuals authorized to provide information in connection with the Services.

Konnekt Kid does not knowingly collect more personal information than is reasonably necessary to provide the Services, comply with legal obligations, protect the safety and integrity of the Services, or otherwise carry out the purposes described in this Privacy Policy.

4. How We Use Personal Information

Konnekt Kid uses personal information only for purposes that are reasonable in the circumstances and consistent with this Privacy Policy, including to:

  • provide, administer, and improve the Services;
  • create and manage Student and Parent accounts;
  • schedule, conduct, and manage Tutoring Sessions;
  • assess a Student’s English language level, learning progress, and educational needs;
  • communicate with Parents, Students, and other individuals regarding the Services;
  • send promotional communications, newsletters, special offers, and information about Konnekt Kid’s Services, programs, events, and other opportunities where permitted by applicable law;
  • process payments, refunds, Gift Certificates, and other transactions;
  • maintain academic records, attendance records, lesson notes, and other educational information;
  • record Tutoring Sessions for the purposes described in this Privacy Policy;
  • provide customer support and respond to questions, feedback, or complaints;
  • protect the safety, security, and integrity of Students, Tutors, the Services, and Konnekt Kid;
  • detect, prevent, investigate, or respond to fraud, unauthorized access, misuse of the Services, or other unlawful or inappropriate activity;
  • comply with legal, regulatory, accounting, safeguarding, and contractual obligations;
  • enforce the Terms and Conditions and other applicable policies; and
  • carry out any other purpose for which personal information was collected or as otherwise permitted or required by applicable law.
Konnekt Kid does not use personal information for purposes that are materially different from those described in this Privacy Policy without providing any notice or obtaining any consent required by applicable law.

5. Consent

Konnekt Kid collects, uses, discloses, and retains personal information with the knowledge and consent of the individual concerned or, where applicable, the individual’s Parent or legal guardian, except where consent is not required or is otherwise permitted or required by applicable law.

Konnekt Kid obtains consent through the registration process, the purchase of Services, the use of the Services, and other interactions where personal information is voluntarily provided, as described in this Privacy Policy.

Where a Student is under the age at which they may lawfully provide consent under applicable law, Konnekt Kid relies on the consent of the Student’s Parent or legal guardian.

From time to time, Konnekt Kid may request additional consent for specific activities where required by applicable law, including the use of certain cookies or similar technologies, promotional communications, or other processing activities that require separate consent.

An individual or, where applicable, a Parent or legal guardian may withdraw consent at any time, subject to legal or contractual limitations. Withdrawal of consent will not affect the lawfulness of any collection, use, disclosure, or retention of personal information that occurred before the consent was withdrawn.

Where the collection or use of certain personal information is necessary to provide the Services, withdrawing consent may limit or prevent Konnekt Kid from providing some or all of the Services.

6. Lesson Recordings

To help protect Students and Tutors, maintain the quality and integrity of the Services, and support the effective administration of the Services, Konnekt Kid ordinarily records Tutoring Sessions.

Recording is a standard and integral part of the Services provided by Konnekt Kid. Before a Parent purchases the Services, Konnekt Kid informs the Parent that Tutoring Sessions are recorded and provides access to the Terms and Conditions and this Privacy Policy. Participants are also notified through the online meeting platform before each recorded Tutoring Session begins. Because recording supports safeguarding, quality assurance, Tutor training, service improvement, and dispute resolution, Konnekt Kid generally cannot provide the Services without recording Tutoring Sessions. A Parent who has questions or concerns regarding lesson recordings is encouraged to contact the Support Team before purchasing or participating in the Services.

Tutoring Session recordings may be used for the following purposes:

  • safeguarding Students and Tutors;
  • quality assurance;
  • Tutor training and professional development;
  • monitoring and improving the quality of the Services;
  • investigating and resolving complaints or disputes;
  • investigating suspected breaches of the Terms and Conditions or other applicable policies;
  • complying with legal or regulatory obligations; and
  • any other purpose permitted or required by applicable law.
Access to Tutoring Session recordings is restricted to authorized personnel who require access for the purposes described in this Privacy Policy, including members of the Support Team, management, and other authorized personnel.
Tutoring Session recordings are ordinarily retained for seven (7) days, after which they are securely deleted.

A recording may be retained for a longer period where reasonably necessary in connection with:

  • an active complaint or dispute;
  • a safeguarding concern;
  • an internal or external investigation;
  • a legal or regulatory obligation; or
  • any other circumstance where continued retention is permitted or required by applicable law.
Where a recording is retained beyond the ordinary retention period, it will be retained only for as long as reasonably necessary to fulfill the purpose for which it is being retained and will then be securely deleted or otherwise disposed of in accordance with Konnekt Kid’s retention practices.

7. Disclosure of Personal Information

Konnekt Kid does not sell or rent personal information.

Konnekt Kid may disclose personal information where reasonably necessary to provide the Services, operate the business, comply with legal obligations, or otherwise as permitted or required by applicable law.

Personal information may be disclosed to:

  • Tutors providing the Services, who have access only to the personal information reasonably necessary to teach their assigned Students. This generally includes a Student’s first name, age, English language level, educational information relevant to the Tutoring Sessions, and information voluntarily shared during the Tutoring Sessions. Tutors do not have access to Parent contact information, Students’ last names, billing information, or other personal information that is not required to provide the Services.
  • employees, contractors, and authorized personnel who require access to perform their responsibilities;
  • payment providers and financial institutions involved in processing transactions;
  • providers of online meeting platforms, booking systems, Student Portal services, cloud storage, email, website hosting, analytics, information technology, and other technology services that support the operation of the Services;
  • professional advisers, including legal, accounting, insurance, and other professional advisers;
  • law enforcement agencies, regulatory authorities, courts, or other public authorities where disclosure is permitted or required by applicable law;
  • a successor organization in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards; and
  • any other person or organization where the individual has provided consent or where disclosure is otherwise permitted or required by applicable law.
Konnekt Kid requires service providers that process personal information on its behalf to protect that information through appropriate contractual, organizational, and technical safeguards appropriate to the nature of the information and the services being provided.

Konnekt Kid does not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

8. International Transfers

Konnekt Kid provides Services to individuals in multiple countries and works with Tutors, service providers, and technology providers that may operate in different jurisdictions. As a result, personal information may be transferred to, stored in, or processed in countries other than the country in which it was originally collected.
Where personal information is transferred to another country, it may become subject to the laws of that jurisdiction, including laws that may permit government authorities, courts, regulatory bodies, or law enforcement agencies to access personal information in accordance with applicable law.

Konnekt Kid transfers personal information internationally only where reasonably necessary to provide the Services, operate the business, or otherwise as permitted or required by applicable law.

Konnekt Kid takes reasonable steps to ensure that personal information transferred internationally remains protected through appropriate contractual, organizational, and technical safeguards appropriate to the sensitivity of the information and the nature of the processing.

9. Data Retention

Konnekt Kid retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide the Services, comply with legal, regulatory, accounting, contractual, or safeguarding obligations, resolve disputes, enforce agreements, protect the safety and integrity of the Services, or otherwise as permitted or required by applicable law.

Different categories of personal information may be retained for different periods depending on the nature of the information and the purpose for which it was collected.

Tutoring Session recordings are ordinarily retained for seven (7) days, except where a longer retention period is reasonably necessary as described in Section 6 (Lesson Recordings).

Educational records, lesson history, Tutor notes, attendance records, account information, and other information relating to the provision of the Services may be retained for longer periods where reasonably necessary to administer Lesson Packages, maintain educational records, respond to inquiries or disputes, comply with legal obligations, or otherwise operate the Services.

When personal information is no longer reasonably required for the purposes for which it was collected, Konnekt Kid will securely delete, anonymize, or otherwise dispose of the information using methods appropriate to the nature of the information and the manner in which it is stored.

10. Security Safeguards

Konnekt Kid maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, modification, loss, theft, or destruction.

The safeguards implemented by Konnekt Kid are appropriate to the sensitivity of the personal information and may include:

  • providing individual user accounts to authorized personnel and restricting access to personal information based on each individual’s responsibilities;
  • limiting Tutor access to information relating only to their assigned Students;
  • the use of secure passwords, authentication measures, and access controls;
  • secure storage of personal information using service providers and technology platforms selected by Konnekt Kid;
  • policies and procedures governing the handling of personal information; and
  • reasonable measures to protect personal information throughout its lifecycle.
Although Konnekt Kid takes reasonable steps to protect personal information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure. Accordingly, Konnekt Kid cannot guarantee the absolute security of personal information.

Where required by applicable law, Konnekt Kid will investigate suspected security incidents involving personal information and provide any required notifications to affected individuals and regulatory authorities.

11. Children’s Privacy

Konnekt Kid provides educational Services to children and is committed to protecting the privacy of every Student.

Except where permitted by applicable law, Konnekt Kid expects a Parent or legal guardian to register the Student, provide the personal information necessary to deliver the Services, and make decisions regarding the Student’s participation in the Services.

Where required by applicable law, Konnekt Kid relies on the consent of the Parent or legal guardian for the collection, use, disclosure, and retention of a Student’s personal information.

Konnekt Kid does not knowingly collect more personal information about a Student than is reasonably necessary to provide the Services and fulfill the purposes described in this Privacy Policy.

Parents and legal guardians are encouraged to contact Konnekt Kid if they wish to review, access, correct, update, or request the deletion of their Student’s personal information, withdraw consent where permitted by applicable law, request that Konnekt Kid cease further collection or use of their Student’s personal information where permitted by applicable law, or have any questions regarding Konnekt Kid’s privacy practices.

12. Your Privacy Rights

Subject to applicable law, individuals may have the right to:

  • request access to their personal information;
  • request correction of inaccurate or incomplete personal information;
  • request the deletion of personal information where retention is no longer required or where otherwise permitted by applicable law;
  • withdraw consent to the collection, use, or disclosure of personal information, where consent is the legal basis for processing and withdrawal is permitted by applicable law;
  • request information about Konnekt Kid’s privacy practices and the personal information maintained by Konnekt Kid; and
  • make a complaint regarding Konnekt Kid’s handling of personal information.
Konnekt Kid will respond to privacy requests and complaints within a reasonable period of time and in accordance with applicable law.

Individuals who receive promotional communications from Konnekt Kid may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting Konnekt Kid directly. Withdrawal from promotional communications will not affect service-related communications that are necessary for the administration and delivery of the Services.

Where Konnekt Kid is unable to comply with a request relating to personal information, we will explain the reasons to the extent permitted or required by applicable law.

13. Cookies and Website Technologies

Konnekt Kid may use cookies, analytics tools, and similar technologies to operate, maintain, improve, and protect our website, Student Portal, and other online Services.

These technologies may be used to:
  • remember user preferences and settings;
  • maintain the security and functionality of the Services;
  • understand how visitors use our website and Student Portal;
  • improve the performance and user experience of our online Services; and
  • detect, prevent, or investigate technical issues, security incidents, or misuse of the Services.
Depending on the applicable law and the technologies being used, Konnekt Kid may request consent before placing or using certain non-essential cookies or similar technologies.

Most web browsers allow users to manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality or availability of some features of the Services.

Where analytics or similar technologies are provided by third-party service providers, those providers may collect and process information in accordance with their own privacy policies and applicable law.

14. Third-Party Services

Konnekt Kid uses third-party service providers to support the delivery and administration of the Services. These providers may process personal information on Konnekt Kid’s behalf where reasonably necessary to perform the services they have been engaged to provide.

Such providers may include organizations that provide:
  • online meeting platforms;
  • scheduling and booking services;
  • payment processing services;
  • website hosting and domain services;
  • cloud storage and information technology services;
  • email and communication services;
  • analytics services in connection with our website;
  • marketing services used to promote Konnekt Kid’s Services to prospective customers; and
  • other business support services reasonably necessary for the operation of Konnekt Kid.
Konnekt Kid does not use Student personal information or information collected through the Student Portal for advertising or marketing purposes.

Konnekt Kid takes reasonable steps to select service providers that are appropriate for the nature of the Services they provide and, where appropriate, requires them to protect personal information through contractual, organizational, and technical safeguards.

Third-party service providers are responsible for their own services and privacy practices. Where individuals interact directly with a third-party service or website, the privacy policy and terms of that third party may also apply.

15. Contact Information

Questions, requests, or complaints regarding this Privacy Policy or Konnekt Kid’s handling of personal information may be directed to:

KONNEKT KID CORP.
Operating under the trade name Konnekt Kid
225 The East Mall, Suite 1613
Toronto, Ontario M9B 0A9 Canada

Email: info@konnektkid.com
Website: www.konnektkid.com

Konnekt Kid will make reasonable efforts to respond to privacy-related inquiries and requests within a reasonable period of time and in accordance with applicable law.

Effective Date: July 15, 2024